OUR POLICY

This return policy applies to all orders placed digitally, be it via our website, telephone, social networks and/or email.

A “Sale item” is any item on our website that has been clearly marked as discounted. These products cannot be returned. Any returned sale items will be sent back to the customer’s original shipping address at the buyer's expense.

All shipping costs for returns and/or exchanges are the responsibility of the customer and are non-refundable, including in situations were the package is rejected by the customer, by customs, or if the package is lost.

1. Exchange/return conditions are as follows:

• A receipt, invoice, or proof of purchase must be presented.
• Unused products may be exchanged up to 30 calendar days (1 month) after purchase.
• Return/exchange products must have the original tags and hygienic liners (if applicable) intact. The product must be returned in its original condition, and must not have been worn, dirtied, washed, or damaged (including but not limited to stains, smoke or moisture damage). If a return/exchange is made, and the product is not returned in its original condition, it will be sent back to the customer at their expense.
• Exchanges can only be made for a new product of equal or greater value than that of the original. Note that the customer will be charged for any difference in value in the case where the new product is listed at a greater value.

2. The right to withdraw your purchase only applies to purchases made through the Online Store, and must comply with the events and conditions provided for in Law 1480 of 2011 Article 47, provided that it is exercised during the five (5) business days following the date of purchase.

3. KINIRA allows a product exchange, within a maximum period of 30 calendar days after the purchase is made. This period does not affect the legal guarantees of the provider and other rights recognized for the consumer in the current Colombian legislation.

4. KINIRA reserves the right to accept exchanges after verifying the state of the product to ensure it meets the aforementioned conditions.

5. All changes are subject to inventory availability. Kinira does not refund to the original form of payment and will issue a store credit of the value of the return. The store credit is valid for one (1) year.

6. Shipping costs to return products are borne by the customer. If they are sent as cash upon delivery it will not be received.